Authentication error:Server reported error: 05 AUTHENTICATION_FAILED

Hi, i need help support, i try downgrade nokia 6.2, with my infinity, i buy support 2 years+ infinity best, but show this error, i read user and pass in dongle manager, and restart ese but show same error, i update firmware show same error please help:

Card found : 57F91591 , v0122
Infinity-Box BEST Nokia [HMD] Module [NK2] v1.20

Load : L:HMDSW_Starlord_N-6.2-00WW_1_110_B01_user.zip
Device : Nokia 6.2
Android: 9
SKU ID : 00WW
ROM Ver: HMDSW_Nokia62-00WW_1_110_B01_user
Load Ok!

Operation : Flash Firmware [FTM] [ v1.20 ] Setting : UserData preserve : False
Setting : FRP Reset : True
Setting : Change SKUID : False
Setting : Keep SVC : True

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone…
Connect Ok!
Device Found!
Initialize …
Initialize Ok!

Dev Model : Nokia6.2
HW version : A1-1
HW variant : SDM EMMC
SW version : 00WW_2_290_SP06
SW CurrSlot : B
SW serialnm : D0AA003273JB2810136
SW secured : YES
Bootloader type : WT2
Security Version : 0002

Info : Firmware version check ignored by user request

Prepare base package, please, wait …
Prepare data package, please, wait …
Prepare update package, please, wait …

Device : Nokia6.2 ( Starlord )
BLType : WT2
SecVer : 02
Device authentification …
Processing server operation …
Connecting to server…
Connected
Authenticating…
Authentication error:Server reported error: 05 AUTHENTICATION_FAILED
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

=== DongleManager [Infinity] v1.80 [22/11/2020 11:22:03] ===
Searching…
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000159100001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 57F91591
Firmware version: 0146.02
"UK Edition" status: On
Last launched Application: 0031 v.0122
=> Activations:
– 00: Infinity-Box/Dongle v0146
– 03: [BEST] v0122
=> Options:
– Infinity-Box/Dongle
– Infinity BEST2

Scroll to Top