g955u credit cut and waiting for server answer

hi this is 2nd time i use credit for unlock and cut credit but didnt answer from server

1st time 8 credits
and now 5 credit .no answer from server

i sent 2 email to support and didnt reply

can fix problem or refund my all credits for previos operation

if u need more information pls contact me via the follwing email
this is last log info i do it now and no responce from server

Checking Login and Password… OK
Ballance: 24 crd.
You have 24 credit(s) left. This operation takes 5 credits.Continue? Yes
Waiting ADB device… OK
Reading phone info…
Model: SM-G955U
Android version: 9
PDA version: G955USQU7DTF4
CSC version: G955UOYN7DTF4
Phone version: G955USQU7DTF4
Product code: SM-G955UZVAATT
CSC country code: USA
CSC sales code: ATT
Carrier ID: ATT
Phone SN: R38J50BSQYX
IMEI: 357757082185590
HW version: REV1.0
RF cal date: 2017.05.28
Chip name: MSM8998
Modem board: MSM8998
Security patch: 2020-06-01
Boot Warranty bit: 0
Rebooting phone… OK
Waiting ADB device… OK
Waiting for device to become ready… OK
Searching Samsung diag port… detected COM34
Initialization zTool… OK
Running zTool, please wait… OK
Executing… OK
Searching Ramdump interface… COM50 detected
Reading data from phone… OK
Searching server… OK
Waiting for server answer…

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