I hope for urgent help, now the dongle is not working, and when updating a sim card i

Looking for S-Card… Not found (card readers searched: 1 of 3)
Please connect SigmaKey/Box
S-Card: 1350#### Sigma dongle, v 2.39
Your Sigma dongle is up to date and does not need to be updated
Looking for S-Card… Not found (card readers searched: 1 of 3)
Please connect SigmaKey/Box

I hope for urgent help, now the dongle is not working, and when updating a sim card it reads the sim, but it writes, there is no dongle

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