LG-D625 hang while doing reset on menu

Dears

when trying to reste LG-D 625 from LG soft i got below msg

Operation : Identify [ v1.02 ]

1. Power Off Phone , Remove battery , Insert back
2. PRESS and HOLD VOLUME UP KEY!
3. Insert USB cable, wait until Download mode screen will appear

Wait for phone…
Connection opened successfully!
Waiting for loader …
Handshake passed!
Collect info…

Running : MiniOS v1.0 , ver.1.0 , with proto ver.01000001
HWInfo : BaseBand : TEGRA
HWInfo : ChargeLv : 65%
HWInfo : MEM_INFO : 008G92 , MEM_LEN : 0x00E90000 [eMMC 8 GiB] DevInfo : Model : LG-D625 , Type : D62510b
DevInfo : ANDROID 4.4.2
DevInfo : PSN : SM01S141019002629 , PID : 0000000004FC0340
DevInfo : IMEI : 352858066396172
DevInfo : SecMode : 0 , Build : U , RCT : 000F4240
SWInfo : SWver : V10b , SW : LGD625AT-00-V10b-AMX-XXX-DEC-10-2014+1
SWInfo : FacSW : LGD625AT-00-V10b-AMX-XXX-DEC-10-2014+1
RegInfo : Region : SCA , Provider : OPEN

Prepare passed, mode 0x01
Boot done!

Error : Failed to read initial info! Erased/Damaged or unsupported device???
Send log and report.log (if exists) to support! Include device info also!

Reconnect Power/Cable!
i want to know if it is hardware issue or i can make this phone working properly with infinity box , i use LG V 1.01 and the last version but igot the same msg

regards

leroi

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