LM-X210APM unlock failed credit gone

hello team can i get a refund fo this

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Work ID: 00000000009EE727
Checking data…OK
Platform: LG Qualcomm
Selected port: COM245
Selected model: LMX210APM
Reading info…
Model ID: LM-X210APM
IMEI: 355437-10-236004-2
Android version: 8.1.0
Battery level: 49%
Mode: Normal
Firmware compiled date: Sep 10 2018
Firmware compiled time: 09:00:00
Firmware released date: Apr 4 2019
Firmware released time: 10:58:45
SW Version: MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-1
IMEI: 355437-10-236004-2
Bluetooth address: AC:F6:F7:55:D4:59
Wi-Fi MAC address: AC:F6:F7:CC:AA:38
SPC: 000000
Please, select Unlock Method!
Selected Unlock via wipe security
(with Unlock codes)
Unlocking…
Initializing ADB…OK
Waiting for phone…OK
Connecting to server…OK
Octopus smart card is present.
Checking smart card…OK
Username: aminebb
Authorizing…OK
Checking balance…OK
Checking operation…OK
Sending device information…OK
Get credits, needed for current operation…OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Write security backup function doesn’t work for this device with
latest firmware versions. If you’ll encounter any problem during
Unlock operation – you won’t be able to restore the phone to
it’s initial state, so proceed at your own risk.

Continue?
Reading QCN…
Send SPC…OK
Reading Mobile Property…OK
Reading Feature Mask…OK
Reading Roaming List 0…OK
Reading NV_Numbered Items…OK
Reading NV_Numbered SIM1 Items…OK
Reading NV_Numbered SIM2 Items…OK
Reading NV Items…OK
Reading EFS…OK
Reading Provisioning Items…OK
Reading QCN done!
Backup saved to "LMX210APM_355437102360042_22-02-
2021_12-40-52.qcn"
Switching to Download mode…OK
Initializing flash…OK
Reading partitions…OK
Reading security area…OK
Backup saved to "LMX210APM_355437102360042_22-02-
2021_12-48-21.SEC"
Writing security area…OK
Switching to Normal mode…
Please perform the following steps:
1. Disconnect cable
2. Put phone into Normal mode manually
3. Connect USB cable to then phone
4. Press "Ok" button
Found model LMX210AP* ÿh at port COM245
Send SPC…OK
Writing QCN…
Writing NV_Numbered Items…OK
Writing NV_Numbered SIM1 Items…OK
Writing NV_Numbered SIM2 Items…OK
Writing QCN done!
Connecting to server…OK
Octopus smart card is present.
Checking smart card…OK
Username: aminebb
Authorizing…OK
Checking balance…OK
Checking operation…OK
Sending device information…OKOK
Finalizing…Failed!
Error code: KLQWHCKAWF
Performed by 3.1.0 Software version.
——————————————————————————–
Connecting to server …OK
Username: aminebb
Authorizing…OK
Checking balance…OK
Your balance: 0 credits.

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