samsung g973u canot unlock and creidts consumed

Checking Login and Password… OK
Ballance: 5 crd.
You have 5 credit(s) left. This operation takes 5 credits.Continue? Yes
Waiting for device to become ready… OK
Reading phone info…
Model: SM-G973U
Android version: 10
PDA version: G973USQU2CTA2
CSC version: G973UOYN2CTA2
Phone version: G973USQU2CTA2
Product code: SM-G973UZKAATT
CSC country code: USA
CSC sales code: ATT
Phone SN: RF8M32FC7KZ
IMEI: 356028100218354
HW version: REV1.0
RF cal date: 2019.03.19
Chip name: SM8150
Modem board: SM8150
Security patch: 2020-01-01
Boot Warranty bit: 0
SIM State: ABSENT
Rebooting phone… OK
Waiting ADB device… OK
Waiting for device to become ready… OK
Initialization zTool… OK
Running zTool, please wait… OK
Reading data from phone… error (0 0)
Reboot phone and try again.
Check ADB drivers, USB cable. Don’t use USB Hubs
If this repeated then reflash phone and make factory reset.
Done with Samsung Tool PRO v.41.2

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