smart-card misconfiguration contact to support

infinity team, plz help
show smart card misconfigration contact to support
no open any module

=== DongleManager [Infinity] v1.80 [6/23/2020 13:04:33] ===
Searching…
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00043886FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading…
Serial No (S/N): 3FC03886
Firmware version: 0143.02
=== Process started: 6/23/2020 13:04:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version…
Your DongleManager is up-to-date
Checking Dongle Identification…
Authenticating on server…
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

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