where is the supporters of this product

I have problem and i post my problem three days ago no answer I cant repair imei redmi 9 imei log change ok but imei same not changed
Loading MDDB From Phone…Ok
Reading phone IMEI
IMEI1 : 865460————
IMEI2 : 865460————

Processing imei repair……Ok
Reading NEW IMEI..
IMEI2 : 865460———–

Rebooting Device…OK

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