xiaomi qin sc9820

i can not read the code that the phone ask in the opening screen
the customer dont have the code
pls help
here is some log
****************
Device Connected!
BootVersion : SPRD3
Boot : INF : QIN : Qin 1S Plus
Sending Init Boot …
Boot sent!
Kick FDL …
BootVersion : Spreadtrum Boot Block version 1.1
Protocol setup …
Port speed : 921600
Sending Flash Boot …
Boot sent!
Kick FLASH FDL …
FDL : Control transfered!

Boot Done!

PLLock : NOT found or NOT set!

Reconnect Power/Cable!

Done!
Elapsed: 00:00:42
***************
***************
it says not found but there is a code on the device i can not open it !
what it can be
i have used the READ Privecy " function

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